Return & Refund policy

Order Cancellation Policy:

• We accept order cancellations before the product is shipped or produced. If you cancel the order, you will receive a full refund.
• Once the order has been shipped or the product is in production, we are unable to cancel the order.

Returns & Refunds (if applicable)

We prioritize the quality of our products and services. All products undergo a thorough inspection, including packaging, before shipment.

1. How to Handle Defective Items:
   • If you receive a defective item, we apologize for the inconvenience and will address the issue promptly. We require your cooperation in processing the return or refund.
   Steps to follow:
   • First: Notify us within 3 days of delivery if the item is defective.
   • Second: Take a clear picture of the defective item and email it to us. This allows us to review the issue and escalate it to our Technical Director for further assessment.
   • Third: If the defect is confirmed, we will ship a replacement with your next order at no extra charge.
   If the defect cannot be identified:
   • All items must be returned in their original condition to qualify for a refund or exchange.
   • The customer is responsible for return shipping costs unless the issue was caused by us.
   • If the return is due to reasons beyond our control, we will assess the situation and offer a discount on your next purchase.
2. Return or Cancellation Policy with Cooling-off Period:
   • Consumers can return goods within 30 days from the date of delivery without providing any explanation (cooling-off period).
   • If the return is initiated by the customer, they are responsible for return shipping costs. The exact fee depends on the chosen carrier.
   • If the goods received are incorrect or damaged due to our error, we will cover the return shipping costs.
   • No restocking fee will be charged for the return of products.

Late or Missing Refunds (if applicable)

• If you have not received your refund yet, first check your bank account.
• Then, contact your credit card company, as it may take some time for the refund to be officially posted.
• Contact your bank as well, as there may be processing time before the refund is reflected.
• If you have completed all of these steps and still have not received your refund, please contact us at [email protected].

Refund Process:

• We will notify you once we’ve received and inspected your returned item. If the refund is approved, it will be credited to your original payment method.
• Refund Timeline: Please note that it may take additional time for your bank or credit card company to process and post the refund.

30-Day Return & Exchange Policy:

We will process the return or exchange promptly, but please ensure the return is initiated within the specified 30-day period.

We offer a 30-day return and exchange policy from the date of delivery. If you are not satisfied with the product, you may request a return or exchange within this 30-day window.Conditions for Return/Exchange:

• The product must be unused and in its original packaging to qualify for a return or exchange.
• If the return is due to the customer’s reasons, the customer is responsible for return shipping costs.
• If the product is damaged or incorrect, we will cover the return shipping costs.
• If you wish to exchange the product, please contact us with your order details. After we receive and inspect the returned item, we will send the replacement.

Important:

Products must be returned within the 30-day period to be eligible for a refund or exchange.

Return Address:

For returns, please send the item to the following address:

RM4, 16/F, HO KING COMM CTR,2-16 FAYUEN ST, MONGKOK, KOWLOON, HONG KONG